Chromebook FAQ

  • Is Madison a "one-to-one" school district?

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    Yes. Every student has access to a Dell Chromebook throughout the school day.

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  • Which students are assigned their own Chromebooks?

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    All students at the Junior School and High School (Grades 6-12) are assigned a Chromebook for individual use.  

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  • Do 6th graders get brand-new Chromebooks, cases, and chargers?

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    Not necessarily.  Many of the Chromebooks turned in by graduating seniors are re-used.  Over the summer, the Tech Department looks at all returned equipment to make sure it is in good working condition.

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  • Can I bring my Chromebook home?

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    Yes.  Junior and High School students are allowed to bring their Chromebooks home.  However, it is the students' responsibility to make sure their Chromebooks are charged BEFORE coming to school each day.

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  • What equipment is provided to each student?

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    Students are provided a Dell Chromebook, protective case, and charger.

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  • Will I have to pay for Chromebook insurance?

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    As of the 2018-2019 school year, Madison Public Schools is not charging for Chromebook insurance.  

    This rule is subject to change next school year.

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  • What should I do if my Chromebook, charger, or case are DAMAGED?

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    If your Chromebook is malfunctioning or has been physically damaged, please bring it to your Media Specialist as soon as possible (Mrs. Bessin at MJS or Mrs. Thomas at MHS).  DO NOT try to fix a damaged Chromebook yourself.

    If your charger or case are damaged, bring them to your Media Specialist and they will let you know if a replacement is available.

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  • How long does it take to repair my Chromebook?

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    Depending on the issue, many Chromebooks can be fixed by our Tech Department on-site and will be returned the same or next day.

    Chromebooks sent to Dell for repair typically take 10-14 days to be returned.  However, it occasionally takes longer for Chromebooks to return.

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  • Will I receive a bill for a damaged Chromebook, charger, or case?

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    As long as the damage is determined to be unintentional, you will NOT receive a bill.

    If damage is determined to be intentional, a bill will be mailed out to replace the damaged product.

    *These rules are subject to change next school year.*

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  • What should I do if I LOSE my Chromebook, charger, or case?

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    If you lose your Chromebook, charger, or case, please notify your Media Specialist immediately.  Lost Chromebooks are deactivated by the Tech Dept. to prevent others from using it.  

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  • Will I receive a bill for a lost Chromebook, charger, or case?

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    Yes, a bill will be mailed home for the replacement cost of these items.

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  • How much does it cost to replace lost equipment?

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    Please see the Lost/Damaged Equipment page for the cost of replacement equipment.

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  • What should I do if my Chromebook is STOLEN?

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    If you believe your Chromebook has been stolen, you must file an official report of theft with the Madison Police Department.

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  • Who can I contact if I have a question/concern about my Chromebook?

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    MJS Students - If you have an issue with your Chromebook, please see Mrs. Bessin in the MJS Media Center.

    MHS Students - If you have an issue with your Chromebook, please see Mrs. Thomas in the MHS Media Center.

    If you have any general questions/concerns regarding your Chromebook or repair status, you can email the Tech Department at dagostinoj@madisonnjps.org.

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